Workers Compensation Claim Process. After a workplace injury occurs, the employee seeks medical attention and the employer reports to Travelers. Then, Travelers determines coverage. The employee continues treatment, eventually leading to a medically appropriate outcome." />
A workers compensation claim can be an unfamiliar process involving many parties and responsibilities. Here’s an overview of what you can expect during the claim process.
Seek medical attention for your injuries
If necessary, seek medical attention for your injuries, especially if they are severe. If you are unsure of the treatment that you need, you can receive real-time medical guidance from our TravCARE ® Nurse Line as part of the claim reporting process with your employer.
Travelers offers ConciergeCLAIM ® Nurse clinics, where an in-person nurse is available to help coordinate care and Travelers Preferred SM medical providers to help you get the treatment you need as you begin your recovery journey. Travelers Preferred SM providers have demonstrated better outcomes when treating workplace injuries. To learn more, visit our Provider Search page.
Report your incident or injury
Your employer is responsible for reporting your incident to Travelers. As soon as you’re able, notify them of your workplace injury or illness. Once reported to Travelers, we may contact you to gather details about your incident or injury.
Understand your responsibilities
During the claim process, it’s critical that you keep your medical appointments and communicate with your employer and Claim professional so they’re aware of your recovery status.
Throughout the claim process, you will need to fill out forms. Some will be provided by your Travelers Claim professional and others are available in the section below.
Additionally, Virtual Visit can help you keep in touch with your claim team. This option adds flexibility to your workers compensation experience, which can help you get back to work as soon as medically appropriate by ensuring safe and timely communication between you, your provider and your claim team.
Take an active role in your recovery
